Refund & Cancellation Policy

We want every client to be satisfied — please review our terms below

Last updated: March 2026

We stand behind our work. If you have a concern, contact us within 7 days at support@mcfallmedia.co and we will do our best to make it right.

Monthly Services

All McFall Media services are month-to-month with no long-term contracts.
You may cancel at any time by providing 30 days written notice to support@mcfallmedia.co.
Your service remains active through the end of your current billing cycle.
No refunds are issued for the current billing period.

One-Time Setup Fees

Setup fees are non-refundable.

AI Receptionist — Service Deactivation

Upon cancellation, your AI receptionist will be deactivated at the end of the paid period.
Your data will be available for export upon request for 30 days following the end of the paid period.

Project-Based Work

Deposits are non-refundable once work has begun on a project.
Remaining balances are due upon project completion as outlined in your service agreement.

Refund Requests

Refund requests are handled on a case-by-case basis.
To be considered, refund requests must be submitted within 7 days of the issue arising.
All refund decisions are at the sole discretion of McFall Media.

How to Request a Refund or Cancellation

Email us at support@mcfallmedia.co with:

Your full name and business name
The service in question and date of purchase
A brief description of your request or concern

We aim to respond to all refund and cancellation requests within 2 business days.